Softbank Online Shop with many problems -Mobile Watch
Was the display wrong?
After refusing to receive courier service, I contacted Softbank by phone, and said, "I'm sorry. In the case of lump -sum payment, you can pay only by cash on delivery."Then, there is no clear answer even if you ask what the "196,427 yen" at the time of this application was.Apparently, the display was wrong, but I only got the answer, "Ultimately, you can pay for cash or cancel."
At the time of application, the terminal price is displayed as a total of monthly charges, but actually making a cash on delivery is a mistake that misunderstands that it is a fraud if you make a mistake.
Then, if you pay by cash on delivery, you asked, "Can you guarantee that" 196,427 yen "will not be charged at the time of the next month's usage fee?"The answer, "There is nothing wrong with you," "If you contact us, we will be able to respond."
As a result of repeated questions and answers, I decided to pay for a cash on delivery, but when I asked, "I refused delivery once, but who would contact the courier?"Please say. "I thought, "Even though it's our own mismanagement ...", but when I took care of it, I asked, "Where do you contact me?"Call number of the stool sales office.I'm sorry for the investigation, but I knew such a phone number.Moreover, the phone number of the sales office has recently become a topic of "Navi Dial" ...Why does the customer pay a call fee even though SoftBank is in trouble?
すったもんだの挙げ句、最終的に現金を支払い、代引で受取。代引で18万円超もの金額を支払うことになるとは思わなかった。配達員が安全に持ち帰れたのかもちょっと心配だけど……I couldn't help but contacted the sales office and asked for redelivery, so I was able to receive "Leitz Phone 1" that day, but I went to a convenience store ATM or redelivery to withdraw cash.I consumed a lot of waste, such as having to wait at home.He had to have the delivery of the courier's delivery worker come to the delivery twice in the scorching sun, and he put extra burden.At this time, as to be clearly written, is it a "information revolution that makes people happy" for consumers and stakeholders to be disadvantageous for you?> Softbank
