Cloud PBX Dialpad Raises US $ 170 Million ——Double Unicorn | BRIDGE Technology & Startup Information
The cloud communications platform Dialpad has raised US $ 170 million in a round led by Iconiq Capital, with a market capitalization of US $ 2.2 billion, almost double last year.
Dialpad is one of the companies that has benefited a lot in the rapid transition to the world of remote work where you can work from anywhere. The company's cloud-based communications tools, including web conferencing, business phone systems, messaging, and inbound contact centers, have supported the company's success as companies are forced to embrace a more decentralized workforce.
Helping avoid the "too many apps" phenomenon
Dialpad is committed to the idea that business communication tools should be centralized. As part of this unified process, the previously independent Uber Conference service was rebranded as Dialpad Meetings and integrated directly into the core platform.
His Craig Walker, founder and CEO of Dialpad, told VentureBeat:
Walker has a notable background in the field of digital communications. He founded an internet telephone company called Dialpad Communications earlier this century and sold it to Yahoo, making him a component of Yahoo Voice.
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Walker retired from Yahoo and founded Grand Central Communications, an online service that allows you to integrate your existing phone numbers and voice mailboxes into a single account, where he sold the company to Google and he launched Google Voice. Commanded. Walker launched the conference call service Uber Conference after he left Google, but later his Walker bought back the brand and domain from his Yahoo and renamed it Dialpad.
AI and voice intelligence
Dialpad has been stepping up its AI efforts over the last few years, starting with the acquisition of TalkIQ, a conference call transcription service, in 2018. The deal acts as the backbone of his new Dialpad technology, named Voice Intelligence, which generates notes from any phone, performs sentiment analysis, and uses natural language processing to highlight what's possible from a meeting. can do.
In recent months, Dialpad has acquired two AI-powered companies in the area of customer experience technology—Koopid and Kare Knowledgeware—to further enhance their AI capabilities.
Dialpad has raised about US $ 230 million so far, and in the 14 months since the last round of funding, he has fully signed up for GrubHub, Rapid7, New Relic, as well as a list of customers such as Uber, Splunk, and Stripe. Counting as a Dialpad client. With a new US $ 170 million funding, the company plans to further enhance AI by focusing on hiring new talent in areas such as natural language processing (NLP), machine learning and data engineering.
The round is also funded by Alphabet's GV, T-Mobile Ventures, Omers Growth Equity, Amasia, Work-Bench and Section 32.
[Via VentureBeat] @VentureBeat
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